Problems logging in or lost password
There are several reasons why you may have trouble logging into your account.
Forgotten password
Don’t worry, it happens to the best of us. Request a new password
Email address not recognised
If your email address is not recognised it’s possible you do not have an account, even if you’ve placed previous orders. For previous orders you may have used the “Guest Checkout” that allows you to place orders without creating an account.
Cookies not enabled
To stay logged in correctly you must have cookies enabled on your web browser.
Internet Explorer 6 and above
Tools / Internet Options / Security > Click “Default Level”
Firefox
Tools / Options / Privacy > Tick “Accept cookies from sites”
Safari
Edit / Preferences / Security > Under “Accept cookies”, choose “Only from sites I visit”
