My order has shipped but was not delivered

If your order has shipped but has not been delivered the first thing to do is visit the Courier Post web site and enter your tracking number to request a “track and trace”. Your tracking number has been emailed to you and is also available in My Account.

Go to the Courier Post web site

Alternatively you can call Courier Post on 0800 COURIER (0800 268 743).

If the “track and trace” on your order indicates that it has been delivered, but you’re unable to find it, please contact us and we will start an investigation with Courier Post on your behalf.

Regrettably, neither Mighty Ape nor Courier Post are able to refund or replace items that have been lost, damaged or stolen after being delivered to your property. If you are concerned about leaving your items un-attended we recommend using the “signature required” option that is presented in the Checkout.