Returns Policy

The vast majority of orders at Mighty Ape are delivered without a hitch, but understandably from time-to-time things go wrong and you may need to arrange a return. This page should help you determine what's covered.

• The item I received is not the item I ordered
• The item I ordered was damaged in transit
• The item I ordered arrived faulty or didn’t work as intended
• The item I ordered did not arrive
• I've changed my mind and no longer want the item I ordered
• I've had my item for a while, but it no longer works as described

The item I received is not the item I ordered

We’ll replace the item or provide a full refund. To receive your replacement or refund you must return the original item to Mighty Ape. You will be provided with a no-cost return-addressed courier satchel (or similar) and process your refund or replacement within 2–3 days of receiving your item.

The item I ordered was damaged in transit

If your item was damaged between leaving the Mighty Ape warehouse and arriving at your delivery address you will receive a full refund or replacement. Courier Post will collect the damaged parcel from your address, along with the original packaging, and once the damage has been verified your return will be processed.

The item I ordered arrived faulty or didn’t work as intended

Please arrange with Mighty Ape to return the item for testing. If we confirm that the item was damaged before leaving the Mighty Ape warehouse, or was faulty out of the box, your item will be repaired or replaced by Mighty Ape free of charge. A refund may also be offered in some circumstances.

The item I ordered did not arrive

If your item did not arrive the first thing to do is request a “track and trace” on your item from the Courier Post web site.

Go to the Courier Post web site

Alternatively you can call Courier Post on 0800 COURIER (0800 268 743).

If the “track and trace” on your order indicates that it has been delivered, but you’re unable to find it, we will start an investigation with Courier Post on your behalf.

Regrettably, neither Mighty Ape nor Courier Post are able to refund or replace items that have been lost, damaged or stolen after being delivered to your property. If you are concerned about leaving your items un-attended we recommend using the “signature required” option that is presented in the Checkout.

I've changed my mind and no longer want the item I ordered

Unfortunately we’re unable to accept a return if you've simply changed your mind or no longer want the item – sorry.

I've had my item for a while, but it no longer works as described

We will assist where possible with the repair or replacement of faulty items. Where appropriate, we are also happy to work with our suppliers on your behalf or provide you with the contact information for the right people to speak to.

Mighty Ape is fully committed to protecting your rights under the Consumer Guarantees Act. If you have any questions please contact us.