Mighty Ape Help

New Customers

1. How do I order online?

   Search for the items you want to buy on the Mighty Ape website. Click "Add To Trolley" for each item you want.
   
   After you've added all items you want to purchase to your trolley, click "Proceed to Checkout".

   New customers and guests
   Click "Continue to checkout" to complete your order. You do not need to create an account to shop on our site, however the option to create an account is presented at the end of the checkout.
   
   Returning customers
   If you're a returning customer and you have an account, log in using your email address and password to complete your order. Orders placed using your account are displayed in My Account.

   Once in the checkout, enter your delivery address and choose how you want to pay. Payment options include credit card (online or over the phone), bank deposit, internet banking and PayPal.

2. I've forgotten my password? Help!

   If you have forgotten your password then just click here and enter the e-mail address for your Mighty Ape account and we'll email your password to you. Simple as that!

3. Is it safe to use my credit card online?

   Yes it is. When you submit sensitive information via our web site, your information is encrypted with the very latest encryption software currently available to the industry.
   
   Additionally, our systems have been verified by Visa to be compliant with the Payment Card Industry Data Security Standard.
   
   Security is a top priority at Mighty Ape, however if you would prefer it, you can choose to phone in your credit card order or even use Internet Banking as an alternative payment method. Both of these options are available in the checkout process.

4. Who is Mighty Ape?

   Mighty Ape was launched in September, 2008, but we've been around much longer than that.
   
   From 2003-2008 we were known as Gameplanet Store (winning four NetGuide Awards for Best Online Shopping Site in the process) and prior to that, GameZone Online. In total, we've been doing business online for more than a decade.
   
   For more information please refer to our About Us page. If you have any queries, please don't hesitate to contact us.

Shipping

1. New Zealand Shipping Prices
   Express - from $3.90

   With this option, in stock items are shipped immediately and remaining items are shipped the same day they arrive in stock. If your order contains more than one item, your order may be delivered in multiple shipments.
    

   1 shipment	$3.90
   2 shipments	$6.90
   3 shipments	$9.90
   4 shipments	$12.40
   5 shipments	$14.90

   
   Additional fees apply for rural delivery and if you wish to sign for your parcel.
   
   

   Combined - $3.90

   With this option, items from your order are delivered in a single shipment. Your items will be held back until all items are ready to ship.
   
   Additional fees apply for rural delivery and if you wish to sign for your parcel.

    
2. What are my shipping options?

   For speedy delivery, all parcels shipped within New Zealand are sent via Courier Post.
   
   International orders are shipped using international post (by air) by default. Where available, some items can be upgraded to International Express, at a higher cost.

3. What is "same-day dispatch" ?

   Here at Mighty Ape we pride ourselves in same-day dispatch for items that are in-stock with us (our warehouse monkeys work especially hard!). We have over 16,000 products in-stock ready to ship... and we ship overnight to most New Zealand addresses for orders placed before our "same-day dispatch" cut-off time (usually around 3pm).
   
   Please note that rural addresses may take an extra 1-2 days for delivery.
   
   For items that are not in-stock with us, our web site will estimate the shipping date based on the availability provided to us by our suppliers. These dates are estimates that may change at any given time.

4. Will Courier Post leave my parcel unattended?

   If you choose standard delivery, Courier Post may leave your parcel at your doorstep or in your mail box if you are not home.
   
   Courier Post unfortunately will not take responsiblity for any parcels stolen from your property.
   
   If you are concerned about leaving your parcel unattended we recommended you upgrade your delivery to Signature Required. This is the safest method of delivery and recommended for insecure destinations.

5. What do I do if an item is missing from my order?

   First, verify that you've received a box for each tracking number associated with your order.
   
   If all boxes have been delivered but you're still missing an item, check the packing material for small items.
   
   If you're unable to locate an item, please contact Mighty Ape Customer Services via our contact page.

6. My parcel was damaged in transit. Help?

   If your parcel has been damaged in transit you must keep the original packaging as Courier Post need to see the damaged parcel for themselves.
   
   Please contact Mighty Ape customer service and we'll arrange for your parcel (with the original packaging) to be collected by the local Courier Post driver.
   
   Once the damaged item has been picked-up by the driver, we'll send a replacement item to you.

Ordering

1. What forms of payment do you accept?
   We currently accept Visa, MasterCard, American Express, Diners Card, PayPal and Internet Banking (direct credit) for all orders. Credit card orders can be placed online or over the phone.
   
2. My shopping cart isn't working. What can I do?

   Shopping cart problems usually occur for one or more of the following reasons:
   
   1. Cookies are not enabled, or your browser is configured to block Mighty Ape cookies.
   
   Note: In some cases, the cookies on your computer may become corrupted. If you've verified that Mighty Ape cookies are being accepted and you're still experiencing problems with the shopping cart, please clear your cookies and cache, close your browser and try again.
   
   2. The master clock on the computer is not set correctly.
   
   3. The computer you're using is behind a firewall.
   
   4. The item you are trying to purchase is sold out, or there is a lesser quantity than you wish to purchase (ie there is no "Add to trolley" button).
   
   5. You are using a browser released prior to Internet Explorer 5.1.
   
   If all else fails, try closing all open programs and restart your computer, or try from a different computer.

3. When do you charge my credit card?

   We only charge your credit card when your order is ready to be shipped to you. This also applies to pre-ordered items.

4. What do the "stock status" messages mean?

   The shipping messages on the Mighty Ape website tell you how quickly products are expected to be dispatched to you. These are the primary availability messages used on the Mighty Ape site:
   
   In stock now
   The item is in-stock with Mighty Ape or our suppliers and are available to ship to you. This status will usually be accompanied by an approximate delivery date for New Zealand customers.
   
   In stock with supplier
   The item is in-stock with our suppliers and can quickly be dispatched to us.
   
   Out of stock
   An out of stock item both out of stock with Mighty Ape and our suppliers. A date range will typically be given to give an estimated delivery time frame. These dates are estimates only and can change at any time.
   
   Pre-order
   You can pre-order items which have not yet been released by NZ distributors. The release date is provided by our suppliers and indicates the date the product is scheduled to be released in New Zealand. Release dates are subject to change (like the weather!) and we update our website as soon as we receive new information.

5. Can I pick up my order?

   Yes, you can pick up your order from our office in Albany, Auckland. To place a pick-up order, place your order online as normal and choose "Pick-up" as your delivery method. We  will e-mail you when your order is ready along with our address details.
   
   Payment methods available for pick ups include EFTPOS, cash or credit card.
   
   Pick ups are available between 9am and 5pm, Monday to Friday.
   
   Looking for our address? We'll email you our address when your order is placed and ready to be collected.

6. When will out-of-stock items be shipped?

   We are often unable to provide a precise shipping date for items that are out of stock with us and our suppliers.
   
   We provide estimated dates for when an item is likely to ship based upon our past experience with particular suppliers. Unfortunately these dates are estimates only. Rest assured we'll do everything we can to get your items to you just as fast as we can!
   
   Please note: Credit card orders will not be charged until your order is ready to be dispatched.

7. What is a "Price Promotion"?

   A Price Promotion is an item that has its price reduced for a limited time only. After the promotion period ends, the price will go back up to the normal price.
   
   We will often advertise Price Promotions before they are due to run, so you can pre-order items at reduced prices -- we to want to give you as much warning as possible if we know a price is going drop.

8. Will you match prices from other online stores?

   At Mighty Ape we want you to get a good deal on all the entertainment you love. We pride ourselves on providing you a highly-valuable service, but if you do manage to find a cheaper price, we are willing to try to match the price for you.
   
   To submit a request, browse to the product in question and click on the "Seen a lower price? Ask us to beat it!" link (on the right side of each product page).
   
   Conditions:

   • The item we are beating in price needs to be the same product, packaging, and be an officially released product.
   • The item must be brand new and in stock.
   • We will take the third party's freight cost into consideration when beating another store's price.
   • We only beat prices of online stores based in New Zealand.
   • Free items. We frequently offer free items with purchases. If you would like us to beat a lower priced item, the free item may not be included.
   • The reseller must be an authorized dealer of the item you wish to purchase.
   • The item must not be a closeout or clearance item (at Mighty Ape or the third party's store).
   • We won't beat prices found at membership clubs or auction sites.
   • All price beating is at the discretion of Mighty Ape and is subject to change at any time.
9. Do you match your own prices if an item goes on sale?

   Yes, if an item you order from Mighty Ape goes on sale within 10 days of your original purchase we will credit your account for the difference. Please contact us if this does happen and we will arrange the credit for you.
   

10. Can I trade in my old games?

    Unfortunately we are not currently accepting trade-in games.
    
    The good news is we do expect this to change in the near future. Expect to see an announcement on our web site once we are ready to take trades once again. :)

Payment Methods

1. What credit cards do you accept?

   We accept payment by Visa, MasterCard, American Express and Diners Club.
   
   Note: We charge your credit card only when your order is ready to ship to you. This also applies to pre-orders.

2. Can I pay with Internet Banking?

   You can pay via Internet banking.
   
   To place a Internet Banking order, place your order online as normal and choose "Pay with Internet Banking" as your payment method. 
   
   When you place your order you will receive an e-mail with payment instructions for making your payment.
   
   Once your payment arrives we will be able to process your order.

3. Can I pay with PayPal?
   Yes you can pay using Paypal.
   
   Existing PayPal users who would like to use PayPal payment method when placing an order can click on the "Checkout with PayPal" button when checking out.
4. When are funds transferred out of my PayPal account?
   PayPal withdraws money from your PayPal account immediately after checkout.
   
   If the balance is lower than the total payment, PayPal offers credit products or the option to pay from your bank account or a credit card.
5. Is it safe to use my credit card online?

   Yes it is. When you submit sensitive information via our web site, your information is encrypted with the very latest encryption software currently available to the industry.
   
   Additionally, our systems have been verified by Visa to be compliant with the Payment Card Industry Data Security Standard.
   
   Security is a top priority at Mighty Ape, however if you would prefer it, you can choose to phone in your credit card order or even use Internet Banking as an alternative payment method. Both of these options are available in the checkout process.

6. I've paid via Internet Banking. When will my order ship?

   If the items you have ordered are in-stock, then we can dispatch your order as soon as your payment arrives.
   
   Payments via Internet Banking usually take one business day to arrive in our bank account.
   
   We process bank payments every business day and we'll send you an an email confirmation once your payment arrives.
   
   If your order has not been updated within 2 business days, please contact us and provide the date and amount of your payment so we can trace it for you.

7. Can I pick up my order?

   Yes, you can pick up your order from our office in Albany, Auckland. To place a pick-up order, place your order online as normal and choose "Pick-up" as your delivery method. We  will e-mail you when your order is ready along with our address details.
   
   Payment methods available for pick ups include EFTPOS, cash or credit card.
   
   Pick ups are available between 9am and 5pm, Monday to Friday.
   
   Looking for our address? We'll email you our address when your order is placed and ready to be collected.

8. Do you accept phone orders?

   Yes, you may pay over the phone using your credit card. Just place your order online and choose "Phone" as your payment option and you will be sent a confirmation e-mail with details on how to proceed with your payment. However, if we do not receive your payment details within 5 days of receiving your order, it will be automatically be voided.
   
   To place orders over the phone you may call us toll-free on 0800-99-4263, 10am-5pm Monday to Friday.
   
   You may also fax your credit card information once you have confirmed we carry the item(s) you're seeking. Just send your fax to 09-475-9047, Attention: Internet Orders. Please include:

   • Your Name as it appears on the credit card
   • Your Complete Billing Address and Shipping Address (if different from billing)
   • Order number (if available)
   • Credit card type (Visa, MasterCard, American Express, or Diners Club)
   • Credit card number
   • Credit card expiration date
   • E-mail address (if applicable)
   • Title of item(s)

Gift Vouchers

1. How do I redeem my Mighty Ape Gift Voucher?

   Visit this page and enter the code on your gift voucher.

2. Do Mighty Ape Gift Certificates expire?

   Good news -- Mighty Ape Gift Vouchers do not expire!

International Orders

1. International Shipping Prices

   We use International Air postage for all international orders. Prices start at: 

   • American Samoa: $12.38
   • Australia: $9.56
   • Azerbaijan: $20.25
   • Belgium: $19.13
   • Brazil: $20.25
   • Canada: $18.00
   • China: $18.00
   • Cook Islands: $12.38
   • Denmark: $19.13
   • Fiji: $12.38
   • Finland: $19.13
   • France: $19.13
   • Germany: $19.13
   • Greece: $19.13
   • Hong Kong: $18.00
   • Hungary: $19.13
   • India: $20.25
   • Indonesia: $18.00
   • Ireland: $19.13
   • Israel: $20.25
   • Italy: $19.13
   • Japan: $18.00
   • Kiribati: $12.38
   • Lebanon: $20.25
   • Malta: $19.13
   • Mauritius: $20.25
   • Mexico: $20.25
   • Netherlands: $19.13
   • Niue: $12.38
   • Norway: $19.13
   • Pakistan: $20.25
   • Papau New Guinea: $18.00
   • Philippines: $18.00
   • Poland: $19.13
   • Portugal: $19.13
   • Russia: $20.25
   • Slovakia: $19.13
   • Slovenia: $19.13
   • South Africa: $20.25
   • South Korea: $18.00
   • Spain: $19.13
   • Sweden: $19.13
   • Switzerland: $19.13
   • Taiwan: $18.00
   • Thailand: $18.00
   • Tonga: $12.38
   • Turkey: $20.25
   • Ukraine: $20.25
   • United Kingdom: $19.13
   • United States: $18.00
   • Wallis & Futuna Islands: $12.38
   • Western Samoa: $12.38

   The actual freight price may be higher depending on the items in your order; you will be informed of the actual price in the Checkout.
   
   Please note: International orders are shipped when all items on order have arrived into stock, as a single delivery. Place separate orders if you wish individual item/s to be delivered before the order  is complete, and note a freight charge will apply to each order placed.
   
   Not all items can be shipped overseas; you will be informed in the Checkout if any items in your order cannot be shipped to your chosen destination.
   
   Is your country not listed? Contact us to check if we ship to your part of the world.

2. Does Mighty Ape ship internationally?

   Mighty Ape can ship DVDs, Games, Music, and Books to international destinations.
   
   Unfortunately, due to their size, we are unable to ship toys and electronic/computer products overseas. If any items in your order cannot be shipped to your chosen destination then you will be advised in the Checkout. 
   
   International orders are shipped when all items on order have arrived into stock, as a single delivery. Place separate orders if you wish individual item/s to be delivered before the order  is complete, and note a freight charge will apply to each order placed. Shipping costs are advised during the checkout, and can be reviewed before order is confirmed.

3. Will NZ DVDs work on my DVD player?

   Unless otherwise stated, all DVDs for sale on Mighty Ape are official Region 4-encoded DVDs. These work on Region 4 DVD players available in New Zealand, Australia, the Pacific Islands and several other countries.
   
   If your DVD Player is a "multi-zone" player and can play Zone 4 DVDs, then our DVD's will work on your DVD player.
   
   Please refer to the full listing below if you are unsure which region your country falls under.
   
   Region 1
       * Canada
       * U.S.A
       * U.S. territories
   
   Region 2
       * Egypt
       * Europe
       * Greenland
       * Japan
       * South Africa
       * The Middle East
   
   Region 3
       * Hong Kong
       * Indonesia
       * Korea
       * Taiwan
       * The Philippines
   
   Region 4
       * Australia
       * Caribbean
       * Mexico
       * New Zealand
       * Pacific Islands
       * South & Central America
   
   Region 5
       * Africa excluding South Africa
       * Eastern Europe
       * India
       * Mongolia
       * North Korea
       * Russia
   
   Region 6
       * China

4. Will NZ video games work on my system?

   All console games we sell are official New Zealand PAL games. This is the same PAL format as sold in Australia, the United Kingdom and through-out Europe.
   
   Which New Zealand games work world-wide?
   All our Playstation 3, Nintendo DS and PC games are fully compatible with the rest of the world.
   
   Which New Zealand games work only in PAL territories?
   New Zealand PAL games for the PlayStation2, Xbox 360 and Nintendo Wii and only work in PAL territories such as Australia, UK, and Europe.

5. My NZ Post tracking isn't working?

   All parcels sent via International Air Post do not include a parcel tracking service.
   
   Please wait until the specified shipping time for all items in your order arrive. If they don't arrive within a week of the estimated delivery time, then please contact us and we'll be happy to help you start a lost package claim with New Zealand Post.

Viewing & Changing Orders

1. How can I modify my order?

   Once an order has been submitted you can change it by contacting us.
   
   Please note: Once your order has been processed for shipping, items can not be removed.

2. I think I may have placed a duplicate order? What now?

   Contact customer service and we will void the order for you (providing it has not been shipped).
   
   If duplicate orders have been shipped, obtain the tracking number(s) for the order(s) you do not want and call Courier Post on 0800 COURIER (0800 268 7437) to refuse those shipments. You will be refunded in full when those items are returned to Mighty Ape.

3. How can I check my order's progress?

   That's an easy one... go to my order status page. From there you will be able to see when your item is shipped, along with the  tracking number for parcels sent via Couirer Post.

4. Can I have my parcel re-routed once its shipped?

   Unfortunately we are unable to re-route parcels once they have been shipped from our warehouse.

How do I track my order?

1. Can I track my order online?

   Yes. New Zealand orders are sent via Courier Post and they can be tracked to your door. 
   
   Login to My Account and you can use your courier tracking numbers on the Courier Post website.
   
   Order tracking is also available for International Express orders. Parcels sent via Standard International Post do not include a door-to-door tracking service.

2. How do I get my tracking number?

   Shipment tracking numbers are emailed to you when your order is dispatched.
   
   Alternatively, you can check your order status online to find out your tracking number.
   
   Please note: The parcel tracking may not work until the parcel is scanned by the depot -- there may be a delay of several hours after dispatch.

3. My Courier Post tracking number is not working. What now?

   Couirer Post parcel tracking will not work until the parcel is "scanned" by our local driver -- so there can be a delay of several hours before the parcel can be tracked (on occasion, some parcels are are not scanned by Courier Post but are still delivered prefectly correctly and on time).
   
   In either case, please allow 1-2 business days for your order to arrive, before contacting Courier Post.

4. How do I contact Courier Post?

   To contact Courier Post please call 0800 COURIER (0800 268 7437).
   
   You can also track your deliveries on the Courier Post website.

5. When will my Courier Post parcel arrive?

   In New Zealand, your Courier Post package cannot be scheduled to arrive at a specific time of day, however you can write special shipping instructions on your parcel as a special request. Courier Post packages are delivered anytime between 9:00 a.m. and 7:00 p.m., Monday through Friday.

6. Courier Post says my parcel is delivered & I havent got it?

   If your order tracking is showing your parcel as delivered but you haven't got it, please call Courier Post directly on 0800 COURIER (0800 268 7437). Often parcels are hidden when dropped off by your local driver or given to your parents/flatmates for safe keeping.
   
   If you believe Courier Post have made an error in the delivery of your item, please contact Mighty Ape customer service.

Security

1. How is my Personal Information protected?

   Security is a top priority at Mighty Ape. When you submit sensitive information via the website, your information is protected both online and offline.
   
   The Personal Customer Information you provide -- including your credit card information -- to establish an account with us and to make purchases from us is securely transmitted using the very latest Secure Sockets Layer (SSL) encryption technology that is available. We use this SSL technology to prevent such information from being intercepted and read as it is transmitted over the Internet.

2. Is it safe to use my credit card online?

   Yes it is. When you submit sensitive information via our web site, your information is encrypted with the very latest encryption software currently available to the industry.
   
   Additionally, our systems have been verified by Visa to be compliant with the Payment Card Industry Data Security Standard.
   
   Security is a top priority at Mighty Ape, however if you would prefer it, you can choose to phone in your credit card order or even use Internet Banking as an alternative payment method. Both of these options are available in the checkout process.

3. How do I identify Phishing or Spoofed E-mails?

   Mighty Ape will never ask you for the following information in an e-mail communication:

   • Your credit card number, PIN number, or credit card security code (including "updates" to any of the above)
   • Your mother's maiden name
   • Your Mighty Ape password

   Occasionally if you place an order with incorrect information, you may recieve an email from Mighty Ape giving you the opportunity to correct your shipping/billing information. When this occurs you will have to log into the Mighty Ape website to input this info. Never submit the information mentioned above directly through an email.

My Account

1. I've forgotten my account password. Help!

   If you have forgotten your password then just click here and enter the e-mail address for your Mighty Ape account and we'll email your password to you. Simple as that!

2. How do I change my details?

   To change your details please log-in to My Account.
   
   From there you can edit your password, email address, delivery addresses and much more.

3. How do I use My Wish List?

   You can add any Mighty Ape products to your Wish List by clicking the "Add to Wish List" link on the information bar to the right of every product page. Please note you must have an account (free) to use the Wish List.
   
   Your Wish List page is unique to you, and only includes items that you've chosen.

   You can rank items on your Wish List using the priority setting, or leave a comment for people to see when they view your list.
   
   You can share your Wish List with friends and family by emailing them directly from your Wish List page or you can send them your unqiue URL (which is displayed on your Wish List page).

4. How do I use my Collection?
   Your Collection is a handy way of keeping track of products that you own. This can be particularly useful for insurance claims.
   
   Products you purchase on Mighty Ape are automatically added to your Collection. Alternatively, you can add any Mighty Ape product to your Collection by clicking the "Add to Collection" button on every product page. Please note you must have an account (free) to use the Collection.
   
5. What are the guidelines for writing product reviews?

   Please be advised there is a 300 word maximum on reviews. The recommended length is 75 to 200 words.
   
   What to include:

   • Your review should focus on the product's content and context.
   • Reviews should not only state whether you liked or disliked a product, but also why. Feel free to mention related items and how this product rates in comparison to them.
   • Paragraphs. It's difficult to read a long review without them!

   We respectfully request that you refrain from including the following in your review:

   • Spoilers. Please don't reveal crucial plot elements.
   • Commenting on other reviews visible on the page.
   • Profanity, obscenities, or inflamatory remarks.
   • Single-sentence reviews. We want to know why you liked or disliked the product.
   • Sentences with no capital letters.
   • Phone numbers, mail addresses, or URLs.
   • Availability, price, or alternative ordering information.

   Any review in violation of these guidelines will not be posted.
   
   Legal note: By submitting a review to Mighty Ape you are granting permission for Virtual Stores (NZ) Ltd to print your review on Mighty Ape and affiliated Web sites, publications or other media as per our conditions of use.

Returns

1. What is your Returns Policy?

   If you have received a faulty product, you can return your purchase for a replacement, a full refund or for store credit. Please contact customer service to return your product to us for testing.
   
   We are unable to accept CDs, DVDs, computer & video games or consumables as returns, unless the goods are faulty or factory sealed or unused.
   
   No returns will be accepted for "change of mind" purchases.

2. What do I do if my item is faulty?

   If you believe your product is faulty you can return the product to us for testing. You will need to include your receipt/invoice as proof of purchase and a full description of the fault.
   
   Please contact customer service for further instructions. 
   
   Please note: Items found to be in good working order will be returned to you.

3. I've received the wrong item!

   If you have been shipped the wrong item(s), then please contact Mighty Ape customer service within seven days. 
   
   Mighty Ape will arrange for the correct item to be dispatched to you, along with a courier satchel or ticket for the incorrect item to be returned to us at our cost. When you return the incorrect item please include your name, address and order number.
   
   Note: Returned items must be returned unopened and in a brand-new condition.

4. My parcel was damaged in transit. Help?

   If your parcel has been damaged in transit you must keep the original packaging as Courier Post need to see the damaged parcel for themselves.
   
   Please contact Mighty Ape customer service and we'll arrange for your parcel (with the original packaging) to be collected by the local Courier Post driver.
   
   Once the damaged item has been picked-up by the driver, we'll send a replacement item to you.

Pre-ordering

1. What is a pre-order?

   Pre-orders are products that have not been released yet. Pre-ordering is a great way to ensure you get your item(s) as soon as they are released in New Zealand.
   
   Some products, such as DVDs and Music, can be re-released at a new lower price - so you can pre-order at the new low price in advance of the price drop.
   
   Please note: Your credit card is not charged for pre-orders until your order is ready to be shipped.

2. Why do release dates change?

   All release dates are subject to change as the release dates are provided by local distributors.
   
   Unfortunately, Mighty Ape has no control over when products are released in New Zealand, but we do update our web site as soon as new release dates are received.
   
   Our web site does indicate where a release date is "estimated". Estimated dates should not be relied upon as the suppliers information is an estimate.
   
   We believe our release dates are among the most accurate in New Zealand -- but they are only as accurate as the information we are provided.

3. When do you charge my credit card?

   We only charge your credit card when your order is ready to be shipped to you. This also applies to pre-ordered items.

4. What if a pre-order price drops?

   If a price of a pre-ordered product drops, then you will automatically get the cheaper price.

Banana Points

1. Why can't Banana Points items be shipped overseas?

   Regretfully, due to their frequently irregular sizing and our wish to deliver items undamaged, it is not logistically possible for us to ship Banana Points items outside of New Zealand.