New to Mighty Ape?
Learn a bit about us and meet the team!
Registration, Logging In and Managing Your Account
- Creating an account
- Problems logging in or lost password
- Updating your email address & details
- Managing your addresses & credit cards
- Trade Accounts (Libraries & Schools)
- Connect with Facebook
- Managing Favourites
- Problems delivering email
Placing Orders
- Adding items to your Trolley
- Using the Checkout
- Payment methods
- Making payment by bank deposit
- Pre-ordering items
- Price matches
- Adding items to an unshipped order
Delivery
- New Zealand delivery rates & options
- NZ delivery times
- Understanding stock statuses
- Picking up an order
- International delivery rates
- Prime Ape
- Mighty Fast Delivery Guarantee
- New Pick Up Location (updated)
Gift Vouchers, Promo Codes & Banana Points
- Redeeming a gift voucher
- Entering a promotional code
- Earning Banana Points
- Redeeming Banana Points
- Buy a gift voucher
Tracking and Managing Your Orders
- Cancelling or modifying an order
- Tracking the delivery status of an item
- Changing the credit card used for an order
Marketplace
- About the Marketplace
- How to sell an item
- Fees
- How to buy an item
- Feedback
- Resolving problems
- Disputes Resolution
- Excluded Products
- Marketplace Safety Guarantee
- Marketplace Terms and Conditions
Referral Programme
- How it works
- Joining the programme
- Promoting Mighty Ape
- Tracking referrals
- Commission payment
- Maximise your referrals
Problems with Your Order
Policies, Terms & Conditions
- Conditions of Use
- Privacy Policy
- Returns Policy
- Referrals Terms & Conditions
- Buying on layby
- Galaxy S4 Competition Terms & Conditions
