In an effort to further reduce the time it takes to reply to customer messages we've replaced our old internal messaging system with an all-new email based solution.
This means that from today onward when you start a new conversation with our trained service monkeys we'll reply to the email address associated with your account, rather than using the old messaging system built into the site.
To avoid any confusion or duplication of effort, existing conversations can be continued via the old system (unless there has been no activity in the past 30 days).
We've made this change because you've told us it's a hassle to log into your account to reply to messages, plus we're using Desk.com behind the scenes which has awesome tools to help us deal with enquiries faster and more efficiently.
If you have any questions please either drop us an email or leave a comment below! We'll continue to reply to most support enquiries within one business day and you can continue to phone us free during business hours on our 0800 number.
Thanks for shopping at Mighty Ape!
]]>Our warehouse monkeys are constantly processing inbound goods and keeping the warehouse nice and full. And at the same time, goods are being packed and dispatched to you guys.
Come have a look behind the scenes at Mighty Ape's warehouse!
]]>It's that time of the year again when the monkeys from Mighty Ape make the journey from the jungles of Auckland down to New Zealand's capital, Wellington, for the Armageddon Expo!
For those that don't know Armageddon is an annual expo that caters to sci-fi, gaming, anime and comic enthusiasts. Armageddon Wellington 2012 is taking place from 10am to 6pm on Saturday and Sunday at TSB Bank Arena. As we are an online store we don't often get to meet our customers face to face so we're looking forward to catching up with you down there.
We'll be there armed with loads of awesome products for you to check out and buy including games, books, DVDs, and Blu-rays as well as our EPIC collectibles range and cool home & office wares. Some of the products we'll have on hand include The Witcher 2, Naruto Shippuden: Ultimate Ninja Storm Generations, Hunger Games books, Game of Thrones season 1, and Han Solo in carbonite ice tray. From collectibles we'll have the very cool Mass Effect 3 M-8 Avenger assault rifle – you must see this!
We can't wait to see you all there! @(^_^)@
]]>OK, so we've been bombarded with messages asking who won the Star Wars Xbox 360 console from our Easter Egg Hunt, and rightly so.
We'll get to that in a moment but here are some stats on the competition. Over 2500 of you attempted the Easter Egg Hunt and found at least one egg. Of those people, 2100 successfully found all of the hidden eggs and were entered into the draw for the prize. So the successful entrants had about a 0.05% chance of winning the prize – wowzers!
For those of you who did not find all of the eggs, here are the product pages where they were located:
OK, now for the important part. The winner of the amazing Xbox 360 Kinect Star Wars Limited Edition Console Bundle is… Steven Jones from Whanganui. Congratulations Steven, we'll be in touch soon to arrange for your prize to be sent to you.
Thank you for taking part in our Easter Egg Hunt, we hope you enjoyed it! :D
]]>Remember when we did that awesome Easter Egg Hunt last year? It was so popular that we've brought it back for 2012. Plus, who doesn't love Easter Eggs?! And who wouldn't want to win an Xbox 360 Kinect Star Wars Limited Edition Console Bundle? Yes, that's right, we're giving away the awesome Star Wars themed Xbox 360 console!@!@!
The Mighty Ape Bunny has hidden FIVE special Easter eggs around our site. They look like this (pictured right) and they've been discretely placed at the bottom of FIVE product pages. We have over six million products listed on our site so good luck finding them :P
You'll find one egg in each of the following categories: Games, Books, Movies & TV, Home & Office, & Music. To make the Easter Egg Hunt a little easier here are five handy clues to help you find them:
When you find an egg, just click on it to let us know that you've found it. When
you've found all five – you're automatically entered into the draw
to WIN
the Xbox 360 Kinect Star Wars Limited Edition Console Bundle
prize! These awesome consoles arrived into our warehouse this week
and they look amazing!
The Mighty Ape Easter Egg Hunt will run for the duration of our Easter Sale which ends on Tuesday at 9pm. Make sure to hop to our Easter sale to save up to 80% off over 3000 Games, Books, and Movies! We'll announce the lucky monkey who will receive the prize on Wednesday.
So what are you waiting for – start hunting!
]]>Sean takes a look at the awesome Mass Effect 3 Razer keyboard and mousepad. Our Deal of Week is on Razer products, save 20% off all Razer gear!
Logan shares a few cool Doctor Who products and we also give you a chance to win $300 worth of Razer gear!
]]>We announce the winner of last week's Mass Effect 3 competition and we give you a chance to win a whole swag of t-shirts and Game of Thrones on DVD and Blu-ray!
]]>We announce the winner of the Star Wars: The Old Republic game from last weeks competition and we give you a chance to win a copy of Mass Effect 3!
]]>This week we take a look at hot collectibles from Gears of War and Star Wars. We discuss rumours and news on Borderlands 2, Star Wars: The Old Republic, Mass Effect 3, The Hunger Games trilogy, Smallville and more. We also give you a chance to win a copy of the Star Wars: The Old Republic PC game!
Deal of the Week: Save up to $200 off Rockband 3 instruments and bundles!
(No cats were harmed in the making of this video :P)
]]>The iHelicopter, which makes an appearance in the video, is also available for sale on Mighty Ape.
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